TextBrew, operated by ShoppingResult ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at textbrew.ai and use our AI-powered product content generation platform ("Service"). By accessing or using the Service, you agree to the practices described in this policy.
Information Collection
We collect information you provide directly to us when you create an account, purchase credits, use our Service, or contact us for support. This may include:
- Account information: your name, email address, company name, billing address, and payment details.
- Product data: EAN/GTIN codes, product attributes, images, and other product information you upload or submit for content generation.
- Usage data: information about how you interact with the Service, including pages visited, features used, content generated, and API calls made.
- Device and log data: IP address, browser type, operating system, referring URLs, and timestamps collected automatically when you visit our website.
- Communication data: any messages, feedback, or support requests you send to us.
We may also collect publicly available product information from the internet in order to generate product descriptions on your behalf. This data is sourced from manufacturer websites, retailer listings, and other publicly accessible databases.
Use of Personal Information
We use the information we collect to:
- Provide, operate, and maintain the Service, including generating AI-powered product descriptions based on the product data you submit.
- Process transactions and manage your account, including billing and credit management.
- Improve and personalize the Service by analyzing usage patterns and user feedback.
- Communicate with you about your account, updates to the Service, and marketing materials (where you have opted in).
- Detect, prevent, and address technical issues, fraud, or security threats.
- Comply with legal obligations and enforce our Terms of Service.
Information Sharing
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service providers: we work with third-party providers who help us operate the Service, including cloud hosting (infrastructure), payment processing, email delivery, and analytics. These providers are contractually bound to protect your data and may only use it to perform services on our behalf.
- AI model providers: product data you submit may be processed by third-party AI models to generate content. We ensure that data shared with these providers is subject to strict data processing agreements and is not used to train third-party models.
- Legal requirements: we may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, the safety of our users, or the public.
- Business transfers: if ShoppingResult is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), encryption at rest for sensitive data, access controls, and regular security audits. While we strive to protect your data, no method of electronic storage or transmission is completely secure. We encourage you to use strong passwords and to contact us immediately if you suspect unauthorized access to your account.
Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. These include:
- Essential cookies: required for the Service to function, such as authentication and session management. These cannot be disabled.
- Analytics cookies: used to understand how visitors interact with our website. We use Google Analytics and Microsoft Clarity to collect anonymized usage data, including page views, session duration, and click patterns.
- Marketing cookies: used to deliver relevant advertisements and measure campaign effectiveness. We use LinkedIn Insight and similar tools for B2B audience targeting.
You can manage your cookie preferences through your browser settings or via the cookie consent banner displayed when you first visit our website. Declining non-essential cookies will not affect core Service functionality.
User Rights
Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights regarding your personal information:
- Access: you may request a copy of the personal data we hold about you.
- Rectification: you may request correction of inaccurate or incomplete data.
- Erasure: you may request deletion of your personal data, subject to legal retention requirements.
- Data portability: you may request a machine-readable copy of data you have provided to us.
- Objection: you may object to processing of your data for direct marketing purposes at any time.
- Restriction: you may request that we restrict processing of your data in certain circumstances.
- Withdraw consent: where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.